Terms of Use

1. Acceptance and changes of scope

1.1. Acceptance is active: you tick the acceptance box at sign-up or on the re-acceptance screen. By doing so, you declare that you have read and agreed to these Terms and to the Privacy Policy. We record the accepted version, the date and time, the IP address and the browser at the moment the acceptance is confirmed on our servers. To keep using the platform you must accept the current version; without that acceptance, you should not use it.

1.2. If you do not agree, do not use the platform.

2. Definitions

• Platform: the healthia Educação web application and associated services (mock exams, simulated clinical cases, study paths, AI tutor, atlas, progress dashboard).
• Content: questions, cases, sheets, texts, images, grading notes and materials on the platform, produced with artificial intelligence.
• User Content: answers, texts and messages that you submit.
• Free Plan / Pro Plan: the tiers described on the plans page.
• AI: language models used to grade, explain and chat.

3. What the platform is, and what it is not

3.1. It is an educational study and practice tool for exams and medical training.

3.2. It is not a healthcare service, does not provide care, diagnosis, prescription or medical conduct, and must not be used as a basis for decisions about a real patient. Cases are simulations and may simplify or differ from practice.

3.3. It does not guarantee approval, scores, places or performance in any exam.

3.4. All Content — cases, questions, atlas sheets, explanations, corrections, scores and tutor answers — is generated by artificial intelligence. No physician or healthcare professional writes, reviews, corrects or validates the Content, and nothing on the platform should be understood as the opinion or guidance of a healthcare professional. The Content may contain errors, be out of date or diverge from official guidelines, and not every item has a verified source. Always check the primary source (guidelines, package inserts, legislation) before relying on any information.

4. Artificial intelligence

4.1. Free-text grading, feedback, explanations and the tutor are generated by AI, which can make mistakes, invent information and vary between answers. The score and the readiness indicator are educational estimates, with no official or certification value. Grading is done by AI, not by a physician or teacher.

4.2. You may submit a score dispute through the platform. It goes into an internal review queue handled by our team, which is not a clinical review, with no guaranteed response time and no automatic notice. Regardless of that, you may ask the data protection officer to review an automated decision (LGPD art. 20) at privacy@upskillscore.com.

4.3. Do not use the AI to obtain unlawful content, circumvent service rules or extract the Content in bulk.

4.4. Details in the AI Notice.

5. Account and access

5.1. You must be 18 years or older. By signing up, you declare that your data is true and current.

5.2. The account is personal and non-transferable. Do not share credentials. You are responsible for actions taken with them; tell us about any misuse.

5.3. The account is for individual use; use by different people is prohibited. If we enable a technical device limit, we will tell you before purchase and you will be able to switch devices at no cost.

5.4. You are responsible for keeping your e-mail up to date and for your connection, device and browser.

6. Plans, price and billing

6.1. Free Plan: with usage limits described on the plans page, which may be changed with prior notice.

6.2. Pro Plan: a monthly or annual subscription that renews automatically for the same period. The current price is shown on the plans page before purchase. Billing is by card only, through the payment processor Stripe; the date of the next renewal is shown in the billing portal. We do not store the card number.

6.3. Cancellation: at any time through the billing portal. Cancelling prevents new charges and Pro access continues until the end of the paid period.

6.4. Right of withdrawal (Brazilian Consumer Code, art. 49): within 7 calendar days of purchase you may withdraw and receive a full refund. The refund ends the subscription and Pro access. Full rules in the Refund Policy.

6.5. After that period: there is no pro-rata refund for the current period, except for undue or duplicate charges, our proven fault or termination of the service by us.

6.6. Price changes: announced 30 days in advance, and effective only from the next renewal; you may cancel before then.

6.7. Payment failure: we will keep Pro access for up to 7 days of grace while the payment is retried; if the failure persists, access returns to the Free Plan. Your data is kept according to the Privacy Policy.

7. Acceptable use

The following is prohibited: (a) copying, scraping, redistributing or reselling Content; (b) reverse engineering; (c) circumventing quotas, billing, the device lock or technical controls; (d) trying to manipulate the AI (prompt injection) to extract instructions or protected content or to cause harm; (e) using bots or automation without authorization; (f) entering identifiable data of a real patient or any third-party data without a legal basis; (g) publishing unlawful or offensive content or content that infringes third-party rights; (h) overloading or attempting to break into the infrastructure; (i) using the platform to train other AI models.

7-A. Origin of content, exam boards and trademarks

healthia is not affiliated with, sponsored by or endorsed by INEP, MEC, exam boards, institutions or professional councils; names and trademarks mentioned belong to their owners and serve only to identify the subject. If you believe any content infringes your rights, write to info@upskillscore.com identifying the item and your ownership; we will review it and promptly remove it where appropriate.

8. Intellectual property

8.1. The platform, the software, the brand, the design and the Content belong to upSkillScore LLC, subsidiária integral da Pyrmont Holdings, Inc. or its licensors. Nothing here transfers ownership.

8.2. You receive a personal, non-exclusive, non-transferable and revocable licence to use the platform for your own study while the Terms are in force.

8.3. User Content remains yours. You grant us a worldwide, free, non-exclusive licence to host, process and display that content solely to provide the service, and to generate aggregated and anonymized improvement statistics. We do not use your answers to train third-party AI models; the AI providers we use (Amazon Bedrock) do not use the content sent to them to train their base models.

8.4. Suggestions and feedback may be used by us without any obligation to pay.

9. Availability and changes to the service

9.1. We use reasonable efforts to keep the platform running, but it is provided "as is", subject to maintenance, third-party failures and unavailability. We do not guarantee uninterrupted operation.

9.2. We may change, suspend or discontinue features. If we discontinue the Pro Plan, or remove an essential feature of it, during a paid period, you may cancel and receive the pro-rata amount for the unused period.

10. Liability

10.1. We are liable for defects in the service under the Consumer Code. Because this is a study tool, the Content and AI answers are support material and may contain inaccuracies, which we state clearly here and on the platform. We are not liable for damages arising from using the material as a sole source, from clinical decisions about a real patient (item 3.2) or from exam results.

10.2. Nothing in these Terms limits liability for wilful misconduct, gross negligence, harm to health or a consumer's non-waivable rights.

10.3. For users who are not consumers (business use), liability is limited to the amount paid in the previous 12 months and excludes lost profits and indirect damages.

11. Personal data

Data processing follows the Privacy Policy and the LGPD (Law 13,709/2018). Data Protection Officer (DPO): [PENDENTE: nome do encarregado (DPO)], privacy@upskillscore.com.

12. Suspension and termination

12.1. By you: delete the account whenever you wish; future charges stop upon cancellation (item 6.3).

12.2. By us: we may suspend the account for serious violation of these Terms, fraud, security risk or legal order, stating the reason by e-mail and allowing 5 days to respond, unless urgent. Disputing a charge with the card issuer, without prior contact with support or in bad faith, may lead to suspension while the review lasts.

12.3. After termination, the clauses that by their nature should survive remain in force (intellectual property and jurisdiction).

13. Changes to these Terms

Relevant changes will be communicated by e-mail or a notice on the platform and will require a new active acceptance at your next visit, before you continue using the platform. The date and version are at the top. If you disagree with an unfavourable change, cancel and receive the pro-rata amount for the unused period.

14. Communications

Communications by registered e-mail and by notices on the platform are valid notification.

15. Governing law, dispute resolution and jurisdiction

15.1. Brazilian law.

15.2. Please contact support first (info@upskillscore.com, reply within 5 business days) and, if you prefer, use mediation or the consumidor.gov.br platform.

15.3. Courts of the consumer's domicile (Consumer Code, art. 101, I). For anyone who is not a consumer, the courts are those of the district where the controller has its registered office.

16. General provisions

If a clause is void, the others remain. Tolerance of a breach is not a waiver. You may not assign your account. We may assign the contract in a corporate reorganization, preserving your rights.

17. Contact

info@upskillscore.com · 8 The Green #25924, Dover, DE 19901, Estados Unidos · DPO privacy@upskillscore.com